Medical Canvass Investigations

Medical Canvass Services for Insurance Carriers

A Medical Canvass is an in-depth, telephone-based investigative analysis designed to identify prior medical treatment, pre-existing conditions, undisclosed injuries, and prior claims. Medical Canvasses provide insurance carriers, SIU units, and defense counsel with a cost-effective and defensible method for evaluating a claimant’s complete medical treatment history.

The Global Intelligence Bureau offers multiple levels of Medical Canvass services, ranging from targeted facility checks to comprehensive, nationwide canvasses. Our analysts utilize a national database of hospitals, physicians, pharmacies, therapy providers, radiology centers, and healthcare facilities, allowing for precise geo-targeted searches to identify when and where a claimant may have received treatment.

Applicable Across All Lines of Insurance

Medical Canvassing is effective across all bodily injury and health-related claim types, including:

Workers’ Compensation

Auto Bodily Injury

General Liability

Disability and Long-Term Disability

No-Fault and PIP Claims

Regardless of the line of insurance, a consistent risk exists: claimants and/or their attorneys may knowingly withhold or omit prior medical treatment history. A professional Medical Canvass helps identify these gaps early and supports informed claims handling decisions.

Fraud Identification & Claims Defense

A Medical Canvass can assist carriers in identifying, substantiating, or defending against potential insurance fraud by enabling investigators and adjusters to:

Verify medical treatment and confirm the alleged date of injury

Assess whether an injury is causally related to the reported claim

Identify prior treatment for similar or identical injuries

Determine a claimant’s history of prior claims

Locate treatment in other geographic regions

Dispute the severity or extent of alleged injuries

Identify the claimant’s primary care physician

Confirm gym memberships or athletic activity

Uncover substance abuse treatment or drug-seeking behavior through pharmacy and treatment-center canvassing

Identify treatment for depression, anxiety, or sleep disorders via pharmacy and sleep-testing facility canvasses

Substantiate or refute claimed symptoms and treatment narratives

Information obtained through a Medical Canvass is often critical during depositions, IME preparation, claim denials, settlement negotiations, and SIU escalation.

HIPAA-Compliant & Certified Analysts

All Medical Canvass Specialists at The Global Intelligence Bureau are HIPAA-Compliant and Certified.

Our analysts are trained to conduct all inquiries lawfully, ethically, and professionally, ensuring compliance with privacy regulations while delivering clear, well-documented results suitable for claims review, SIU analysis, and litigation support.

Service Areas

We provide Medical Canvass services for insurance carriers throughout:

New York

New Jersey

Florida

Nationwide across the United States

If your organization requires a professional Medical Canvass to identify prior treatment, pre-existing conditions, or potential misrepresentation in a bodily injury claim, contact The Global Intelligence Bureau for a confidential carrier consultation.